Retail & CommerceTanger
How a Tangier shop increased sales by 35% by automating WhatsApp
A shop losing 60% of its WhatsApp prospects. Automation turned every message into a potential sale.
+35%
in sales
100%
of messages handled automatically
<2min
average response time
3×
more returning customers
The problem
Youssef runs a clothing shop in Tangier. Since he put his catalog on WhatsApp, he gets 50+ messages a day. The problem: he can't respond to all of them. Between in-store customers, orders to prepare, and messages piling up, he estimates losing 40-60% of his prospects. Customers write, wait, and end up going elsewhere.
What we built
- 1WhatsApp Business API with smart automated responses
- 2Digital catalog with real-time pricing and availability
- 3Label system to qualify prospects (new, pending, VIP)
- 4Automated follow-ups for abandoned carts
- 5Centralized dashboard to track all conversations
Implementation time: 10 days
The results
+35%in sales
100%of messages handled automatically
<2minaverage response time
3×more returning customers
“Before, I was missing half my messages. Now every customer gets a response in under 2 minutes, even when I'm with someone in the store.”